Contact information
We're Here. Just Not Behind a Counter.
The Gait runs lean so we can pass savings onto you. Our customer support is fast, friendly, and fully available via email and live chat.
How to Reach Us
- Chat - Available during business hours via the chat widget on every page. Fastest way to get a quick answer.
- Email - For order issues, returns, or anything requiring more detail. We respond within 1 business day. Our customer service team is just a click away at contact@thegait.ca. We’ll review your note and follow up by email.
Shipping
- We ship worldwide. Every order, everywhere.
- Shipping rates and estimated delivery times are calculated at checkout based on your location.
- All orders ship from Canada. International customers: import duties and taxes are the responsibility of the recipient.
Returns & Exchanges
- All items are final sale - a perk of the price means it stays with you or pay it forward
Order Issues
- Wrong item? Damaged on arrival? Get in touch right away - we'll make it right.
- Have your order number ready to speed things up.
A note from us
We're a small, focused operation. We don't have a phone line - but what we lack in hold music we make up for in actually helpful responses. We're runners too. We get it.